Terms and Conditions

Minimum Order

There is no minimum order for the 4” & 3” cookie sizes as well as the gourmet cookies. The 2” & 1” minis are sold in dozens and each dozen is of the same design

Payments

We accept Checks, Master Card, Visa, American Express and Debit Cards for payment.

LeadTimes

In Store:
We ask for a 72 hour notice on all special ordered cookies that are picked up in the store. Making our cookies is a several step process and each step needs a drying time so that the cookies look their best for your event.

Shipping:
We require lead time minimum of one week to ship orders. We use USPS Priority for shipments. Do to the nature of our cookies and keeping them fresh we are unable to ship outside the US. Shipped cookies are all wrapped in clear cellophane bags and then individually bubble wrapped.

Shipping issues

Breakage:
We wrap each order with great care and plenty of protective wrapping, by individually wrapping each cookie as well as the interior of the box. As our cookies are made to order and very carefully packaged for shipping, we regret that we are not able to refund for broken cookies. If any of your cookies should arrive broken, we will assist with filing a breakage claim with the shipper. Please be sure to retain the original packaging and broken pieces, as the shipper may require an inspection before they will issue a refund for breakage.

We are not responsible for chips or defects in the appearance of our decorated cookies that may happen during transport, or for minor breakage.

Late Delivery:
Our decorated cookies are individually hand made with a lot of time spent to make each cookie to the specifications of the order. In saying that, Cookiedoodle is unable to make refunds if the order arrives after your due date and the shipper is at fault. We are also unable to make refunds for shipping delays caused by the shipping carrier, incorrect address information, weather or any other unforeseeable issues, or for charges do to redelivery attempts.

We will, however, issue a full refund for shipping charges for an error in delivery if the shipping company is passing the credit onto us for the error. The error cannot be caused by incorrect address information, weather or disaster conditions.

Wrapping and Packaging

Our cookies are wrapped in a clear cellophane bag with a coordinating ribbon for our decorated 4” cookie. Wrapping in a clear cellophane bag and a sticker with the Cookiedoodle logo is available for our decorated 2” cookie upon request. Shipped cookies are all wrapped in clear cellophane bags and then individually bubble wrapped.

Shelf Life

Our Decorated Cookies stay soft for up to 7 days.

Storing

For best results keep in a cool and DRY area out of direct sunlight. Freezing is also an option. If you do freeze our decorated cookies make sure they are wrapped for best results. We do not recommend placing the cookies in the refrigerator.

Cancelations

Our decorated cookies are a three day process with an additional 2-5 days for shipping (based on location and priority paid) So we ask for 7 days for cancellations for items being shipped and 3 days notice for cancellations on items picked up in the store. Quantity changes made after work on your order has begun may not be possible and if a decrease in quantity is requested. Please do not return or refuse delivery of your order - this does not act as a cancellation and we will not issue a refund.

Errors in Colors, Flavors or Spelling

Because our orders are customized, we pay very close attention to the details on our order forms. However, if your order should arrive with an error in color, flavor, spelling, design, etc. please let us know. Please send us a picture of the cookie that you received as well as a copy of your original order form that was confirmed. If the error was made by Cookiedoodle and the order form was correct we will offer a company credit for the pieces that are in error.

Each of our cookies are baked and decorated by hand. This leads to the decorated cookies varying slightly in shape, color and appearance.

Location

Cookiedoodle Shop
377 E. Main St.
Jenks, OK 74037

 

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